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Some
important Decisions of CWC shillong.
1.
The house unanimously decided to stop
recording the minutes of the CWC meetings, and
instead record only the
important decisions taken and resolutions adopted.
2. Jharkhand Circle
was absent in CWC. Gujarat circle could not participate because of the
marriage of the daughter of late Comrade K.C.Patel who was critically ill on
26th June,09. Comrade K.C.Patel sadly enough eventually expired
on 5th july,09.
3.GSs report basically
concentrated on the issues relating to viability of BSNL emphasing immediate
need for initiating concretized plan of action and evolving appropriate
strategies.
4. Every Circle
secretary presented comprehensive report on the development AND GROWTH of
the concerned circle and the limitations they are facing in the field units
to achieve desired targets.
5.
Simple accounts examination in the
Civil/electrical wing abrogated.
6. Issue of Additional
DA of 9.4% will be taken at appropriate time.
7. The issue of VTM
charging penalties on BSNL was taken up. GS assured to take the issue at
appropriate level.
8. Muthu, CHQ
Treasurer presented his financial report from the period 16.11.08 to
31.5.09.
9. GS asked CSs to
closely monitor timely remittance of subscription quota.
10. Com. Ashokan &
Com. Sunder were unanimously nominated as internal auditors.
11. Kerala Circle was
directed to hold the elections of Trivandrum SSA within a month’s time.
12. In the next CWC
the issue of A & N for circle status will be discussed.
13. MP Circle was
directed to operationalize the functioning of JETA Bhavan at Bhopal and
address other internal organizational matters as quickly as possible. For
this, Com A. Khan, AGS will immediately visit Bhopal to resolve these
issues.
14. Assam Circle was
directed to hold their Circle conference within a month’s time.
15.
HP Circle was directed to take appropriate
disciplinary action against its Circle President for breach of
Organizational discipline.
Highlights of the CWC meeting at Shillong
on 26th & 27th June, 09.
The Central Working Committee meeting of SNEA
(India) held at Shillong on 26th and 27th June, 2009
was a unique and historic one in many ways. GS, CSs and CWC members
concentrated on the issues of growth and viability of BSNL rather than cadre
issues. Discussions on growth of BSNL and adoption of new strategies took
almost 1 ½ days where as the cadre issues took back seat for reasons that
are quite obvious. CSs comprehensively reported the issues hampering the
growth of BSNL in the Circles and the initiatives to be taken to improve the
quality of service, customer interface and growth of BSNL.
The discussions mainly centered on:
a) Improving the quality of service
b) Curbing revenue leakage and corruption at
all levels
c) Strengthening the sales and marketing
teams and proper monitoring of sales by Franchisee/DSA/BSNL Shopee.
d) Exploring new areas of growth and revenue
generation
e) Recovery of outstanding dues, and
f) Reduction in the operational and wasteful
expenses.
a) Improving the quality of service:
Frequent interruptions of Broad Band
service by failure of NOC at Bangalore. Drive tests and optimization is not
completed at many places. Non Procurement of quality equipments in time and
Poor maintenance of GSM by M/s Nortel in South.
Scarce supply of products having demand
in the market was considerably focussed. Continuing shortage of FWTs, EVDO/NIC
cards having so much potential was adequately mentioned. Provision of
services on demand and prompt clearance of faults was emphasized upon.
Customer care and attitudinal change was reiterated.
b) Curbing revenue leakage and corruption at
all levels:
Proper check has to be made on all
procurements and purchases, expenditure on medical reimbursement/OTA/TA/DA,
temporary advances, misuse of vehicle and vehicle running expenses etc.
c) Strengthening the sales and marketing
teams and proper monitoring of sales by Franchisee/DSA/BSNL Shopee:
Sales and Marketing teams has to be
strengthened. For strengthening sales team more non executives can be
inducted into the sales team. Like franchisee, target has to be fixed for
DSA and BSNL shoppee. The target has to be reviewed and monitored. Now
franchisee is selling the products through DSA/Shoppee and meeting their
targets by giving higher commission than BSNL. This is affecting the sales
through DSA/Shoppee and the very purpose is defeated.
d) Exploring new areas of growth and revenue
generation:
Scrapping and auctioning of
unserviceable store items and vacating the rented buildings was highlighted.
Large no of line materials are lying idle in the field units after pole less
conversion. Vacating the rented buildings and shifting of offices to own
buildings, allotting the vacant quarters to others. Exploring the
possibility of commercial use of our buildings and land was underlined.
Inventory management is very poor. Large quantity of store items is
purchased and the same is kept unutilized at other places. If proper
inventory management is done, the unutilized store items can be diverted and
utilized. Merger of BSNL and MTNL also was mentioned.
Despatch of bills and their payment in
remote areas is an important issue to be sorted out. Allowing incoming calls
on NPD numbers who have agreed to make payments at least in instalments was
highlighted. Some Circles reported this had arrested the landline churn to a
great extent and could considerably help in recovering the outstanding dues.
e) Recovery of outstanding dues:
The outstanding dues of BSNL are
thousands of crores. So far this issue was dealt by the Account wing alone
in most of the circles. Now the field units are also involved in this
process by so many SSAs /units and as a result most of the outstanding dues
could be recovered from the subscribers by visiting their premises by the
staff and executives working in the field units. This has proved very
successful in all the SSAs/units where ever it is implemented.
Now the executives and staff working in
field units have realized the fact that we should ensure the payment is made
by the customer for whom we are providing new services and maintaining them.
f) Reduction in the operational and wasteful
expenses.
Posting of dynamic Circle/SSA heads and
making them accountable for the losses. Foreign tour and foreign training
should be restricted. Journey on air has to be discouraged for short
distance and journey through economy class has to be encouraged. Expenditure
on meetings has to be reduced and meetings in BSNL premises have to be
encouraged. Optimum utilization of deptl/hired vehicles for fault clearance
is to be ensured rather than meetings.
Monitoring of AMC payment by all
concerned: Nowadays the payments to the vendors are made without any check
irrespective of the fact that their service is satisfactory or not. So many
Circles reported that the AMC of vendors are not at all satisfactory.
However there is no initiative to impose penalty or to get the equipments
repaired as per the terms and conditions of AMC. Very few SSAs/Circles have
reported imposition of penalty where as almost all the Circles reported that
the vendors are not extending services as per the AMC agreement which
results in customer dissatisfaction. Proper check has to be made at field
units to ensure that the equipments are repaired by the vendors in time as
per the AMC agreement and if the vendor fails, the matter has to be reported
at appropriate level in time and ensure that proper penalty is imposed and
leakage of revenue is checked.
Huge amount of penalty imposed on BSNL by
VTM cell for wrong data entry. This can be avoided by proper data entry.
Care should be taken to ensure that the address of the customers in the ID
proof is entered as the mailing address in the application forms.
Control over the procurement of unwanted
store materials.
At the conclusion of the meeting on 27th
June, a brief interactive session with the leading media personnel and
customer representatives was held in which the need of maintaining
transparency, improving customer interface, bringing about drastic
transformation in attitudinal changes and work culture was immensely
underlined and emphasized upon. |
